Information regarding ticket delivery

How & when will I receive my tickets? 

All tickets are e-tickets, sent to the email address you provide at the time of booking. 

Musical, show, tour and attraction tickets are sent automatically as soon as the booking is completed online.  You receive a PDF voucher attached to your confirmation that includes full instructions regarding your booked event: meeting point, times, etc 

Football tickets are generally sent 4-2 days before the game. 

For Spanish, Italian and German football, they can be sent up to 24 hours before the match date. 

What should I do if I don’t receive my tickets? 

Please check your spam folders to make sure they have not been marked as junk mail. 

If you can’t find them, please send us an email at  and we will re-send them to you as soon as possible.